FREQUENTLY ASKED QUESTIONS

FAQs

Don't see your question? Contact us at support@aromablaque.com.

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ORDERING

How do I apply a discount code? You can add a discount code at checkout and it will be applied to the total due before payment is made.

Can I use my gift card to pay for my order? Yes, gift card information can be entered at checkout as your payment method.

PRODUCTS

What are the candles made of? All of our candles are made from natural soy wax, phthalate free fragrance oils, and natural cotton wicks.

How can I get my candle to last long? Proper candle care is the best way to get the most out of your candles. See our Candle Care guide for more information.

Can I get my candle personalized? No, we do not offer individually personalized candles.

SHIPPING

What carrier do you ship with? All of our orders are shipped via United States Postal Service (USPS).

How long will it take to get my order? Orders are processed and shipped within 1-2 business days. Delivery time is normally 3-5 days, but determined by the method of shipping you select at checkout.

Do you offer free shipping? Yes, we offer free shipping for all orders over $99.

What happens if my order is lost or delayed? Please see Shipping for information regarding lost orders.

RETURNS

Can I return my item? Yes, returns are accepted in certain instances. Please see our Return Policy for more information.

OTHER

For any other questions, contact us at support@aromablaque.com.