PRIVACY POLICY

Privacy Policy

February 20, 2024

Aroma Blaque Candle Company ("we", "us", "our", or Aroma Blaque") is committed to protecting your privacy. With this in mind, we provide this Privacy Policy (the "Policy") to help you understand the kinds of information we may gather about you when you use our online and/or mobile services, website (the “Site”), and/or place an order for products (collectively the “Services”), how we may use and disclose the information, and how you can control, correct and/or update the information. 

By accessing or using our Services, you are accepting the policies and practices described in this Policy. Each time you visit or use our Services, you agree and expressly consent to our collection, use and disclosure of the information that you provide as described in this Policy. Any capitalized terms not defined herein shall have the meaning as set forth in our Terms & Conditions.

This Policy does not apply to your use of third-party sites, services, or applications you may access through the Services. We encourage you to review the privacy policies of those third parties for more information regarding their privacy practices.

INFORMATION WE MAY COLLECT

When you visit our Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases; we may also collect additional information if you contact us for customer support. In this Policy, we refer to any information about an identifiable individual as “Personal Information”. 

Information You Provide to Us

We collect information you provide directly to us when using the Services. For example, we collect information when you sign up for an account, complete a form, place an order, participate in any interactive features of the Services, request customer support, or otherwise communicate with us. The types of information we may collect include your name, email address, mailing and billing address and payment information, and any other information you choose to provide.  For purposes of registering and using the Services, we collect certain information that can identify you, such as your name and contact information (email, address and phone number) (“Personal Information”) We will never sell, rent, or trade  Personal Information and will only use it, as needed, to provide the Services and/or fulfill the orders requested by you.  BCS discloses Personal Information only to those of its employees, contractors and affiliated organizations that (i) need to know the information in order to process it on yours and our behalf, and (ii) that have agreed in writing to non-disclosure restrictions at least as strong as those herein.  We also may collect device-specific information (such as your hardware model, operating system version, unique device identifiers, and mobile network information including phone number). We may associate your device identifiers or phone number with your account.  Depending on the nature of your inquiry or activities on the Services, we may also ask for other information relevant to your use of the Services.

Information We Collect Automatically When You Use the Services  

When you access or use the Services, we automatically collect information about you, which may include the following:

- Log Information: We log information about your use of the Services, including the type of browser you use, access times, pages viewed, your IP address, and the page you visited before navigating to the Services. Publicly available tools can sometimes provide the approximate location for IP addresses.
- Device Information: We collect information about the computer or mobile device you use to access the Services, including the hardware model, operating system and version, unique device identifiers, and mobile network information.

    Information Collected by Cookies and Other Tracking Technologies: We use various technologies to collect information, and this may include sending cookies to your computer or mobile device. Cookies are small data files stored in device memory that help us to improve the Services and your experience, see which areas and features of the Services are popular, and count visits. We may also collect information using web beacons (also known as “tracking pixels”). Web beacons are electronic images that may be used in the Services or emails and help deliver cookies, count visits, understand usage and campaign effectiveness, and determine whether an email has been opened and acted upon.  

    We also may collect other types of information in the following ways when you use the Services: 

    - Details of how you used and interacted with the Services, such as your search queries and how you responded to certain questions. 
    - Device event information such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request and referral URL.

      Our server logs automatically collect information, such as your IP address, your browser type and language, and the date and time of your visit, which helps us track your movements around the Services and understand trends. 

      Information We Collect from Other Sources

      We may also obtain information from other sources and combine that with information we collect through the Services. For example, we may collect information about you from third parties who provide services on our behalf, such as maintaining and monitoring usage of the Services and processing payment transactions. We also may receive information about you from the third parties with whom you interact through the Services.

      Text Marketing and Notifications:

      By entering your phone number in the checkout and initializing a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed 30 a month. You acknowledge that consent is not a condition for any purchase.

      If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you with in any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply. For any questions, please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to opt out, please follow the procedures above.

      USE OF INFORMATION

      We use your personal Information to provide our services to you, which includes, but are not limited to offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

      - We may use information about you for various purposes, including the following:
      - Provide and deliver the products and services you request, process transactions, and send you related information;
      - Verify your identity and, if applicable, authorization for you to use the Services ;
      - Process payment for Services;
      - Facilitate use of the Services;
      - Manage your account and your preferences;
      - To prevent or address service, security, technical issues at your request in connection with customer support matters
      - Respond to your comments, questions, and requests;
      - Send you technical notices and other administrative messages;
      - Communicate with you about products, services, offers, promotions, rewards, and events offered by us or others, and provide news and information we think will be of interest to you;
      - Monitor and analyze trends, usage, and activities in connection with the Services;
      - Conduct research, analysis, and surveys;
      - Personalize and improve the Services and provide content or features that match user profiles or interests;
      - Enforce our Terms;
      - Link or combine with information we get from others in connection with the Services; and
      - Carry out any other purpose for which the information was collected.

        This policy is not intended to place any limits on what we do with data that is aggregated and/or de-identified so it is no longer associated with an identifiable user of the Services. 

        SHARING OF INFORMATION

        We may share or transfer information about you as follows or as otherwise described in this Privacy Policy:

        - With third party affiliates, contractors, and other service providers in connection with providing the Services;
        - In response to a request for information if we believe disclosure is in accordance with any applicable law, regulation, or legal process, or as otherwise required by any applicable law, rule, or regulation;
        - If we believe your actions are inconsistent with the spirit or language of our Terms of Service or policies, or to protect the rights, property, and safety of you, us, or others;
        - In connection with, or during negotiations of, any merger, sale of our assets, financing, or acquisition of all or a portion of our business to another company;
        - With your consent or at your direction, including if we notify you through the Services that certain information you provide will be shared in a particular manner and you provide this information.

          We may also share aggregated or de-identified information, which cannot reasonably be used to identify you.

          ANALYTICS SERVICES

          We may allow others to provide analytics services in connection with the Services. These entities may use cookies, web beacons, and other technologies to collect information about your use of the Services, including your IP address, web browser, pages viewed, time spent on pages, links clicked, and conversion information. We and others may use this information to, among other things, analyze and track data, determine the popularity of certain content, personalize the user experience, and better understand your activity.

          THIRD-PARTY WEBSITES

          This Privacy Policy applies only to information we collect at and through our Site.  We do not endorse and are not responsible for the practices employed by any websites or services linked to or from our Site, including the information or content contained within them. We encourage you to review the privacy policies and practices of any third-party websites as Personal Information disclosed to them will be subject to the applicable third-party's privacy policy. 

          SECURITY

          We have implemented appropriate and commercially reasonable organizational, technical, and administrative safeguards to protect Personal Information from loss, unauthorized access, alteration, or disclosure. These safeguards include encrypting many of our Site using SSL; verification for account access; and reviews of information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems. 

          However, and unfortunately, no internet or e-mail transmission is ever fully secure or error free and we cannot guarantee the security of your data transmitted to our Site or email transmission; any transmission is at your own risk. You are responsible for maintaining the secrecy of any credentials that can be used to access any account or service with Aroma Blaque. If you should suspect any unauthorized activity, please report this to us immediately via our contact information below.

          We do not seek to collect sensitive Personal Information (also known as special categories of data as defined in Article 9 of the GDPR). If we do, we will always collect the data in accordance with applicable data privacy requirements. If you choose to provide us with unsolicited sensitive Personal Information, you will be asked to consent to our processing of such data on a case-by-case basis by using a specific express consent form. 

          RESIDENTS OF CALIFORNIA

          If you are a resident of California, under the California Consumer Privacy Act of 2018 (“CCPA”), you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to ask that your Personal Information be corrected, updated, or erased, and to request and obtain a list of the third parties to whom we have disclosed their personal information (if any) for their direct marketing purposes as well as the type of personal information disclosed to those parties. 

          You have the right to request that we delete any Personal Information that we have collected from you. However, we are not required to comply with a request to delete, if it is necessary for us to retain the personal information in order to:

          - Complete the transaction for which we collected the personal information, provide a product that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
          - Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
          - Debug products to identify and repair errors that impair existing intended functionality.
          - Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
          - Comply with the California Electronic Communications Privacy Act.
          - Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent.
          - Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
          - Comply with legal obligations.
          - Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

            If you are a California resident and would like to request information or exercise your rights under the CCPA, please submit your request in an email to support@aromablaque.com.

            If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.

            California Do Not Track (“DNT”) Notice

            Under California law, website and online service operators are required to disclose how they respond to web browser DNT signals or other similar mechanisms that provide consumers the ability to exercise choice regarding the collection of personal information about a consumer's online activities over time and across third-party websites, to the extent the operator engages in that collection.  At this time, we do not track our customers' personal information over time and across third-party websites and therefore this requirement does not apply to us.  

            California law also requires website and online service operators to disclose whether third parties may collect personal information about their users' online activities over time and across different sites when the users use the operator's website or service. Third parties that have content or services on our site such as a social feature, analytics service, or an advertising network partner, may obtain information about your browsing or usage habits but this information does not include personal information. We do not knowingly permit such third parties to collect any personal information from our Services unless you directly provide it to us, and we provide it to them with your consent.

            MINORS

            The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion. 

            RETENTION

            We will retain your Personal Information for the period of time that is necessary to fulfill the original purposes for which it has been collected. In certain cases, a longer retention period may be required or permitted by law, to allow us to pursue our business interests, conduct audits, comply with our legal obligations, enforce our agreements, or resolve any dispute.  

            We are not responsible for storing any information that you provide to us or for any content or information we provide to you. You are solely responsible for retaining any information and content that you provide or receive in connection with this Site or our Services.

            TRANSFER OF PERSONAL INFORMATION; INTERNATIONAL VISITORS

            The data that we collect from you may be transferred to, and stored at, a destination outside of the country in which it was originally collected. This may include transfers outside of the European Union and into the United States. It will most likely be processed by staff in the United States who work for us or for one of our third-party providers. Such staff maybe engaged in, among other things, the fulfillment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. 

            If you use the Services from outside of the United States, you are solely responsible for ensuring compliance with the laws of your specific jurisdiction.  If you are an international visitor, you acknowledge that by providing your Personal Information, you are: (a) permitting the transfer of your Personal Information to the United States which may not have the same data protection laws as the country in which you reside; and (b) permitting the use of your Personal Information in accordance with this Privacy Policy.  We will take all reasonable steps to ensure that your data is treated securely and in accordance with this privacy policy and applicable law.  

            For All Non-US Customers

            By using our Services or providing your Personal Information to us, you expressly consent to the processing of your Personal Information by us or on our behalf. Of course, you still have the right to ask us not to process your data in certain ways, and if you do so, we will respect your wishes. 

            Sometimes we’ll need to transfer your Personal Information between countries to enable us to supply the Services you’ve requested. In the ordinary course of business, we may transfer your Personal Information from your country of residence to ourselves and to third parties located in and outside the United States.

            By ordering a product from us, you are giving your consent to this overseas use, transfer and disclosure of your Personal Information outside your country of residence for our ordinary business purposes.

            This may occur because our information technology storage facilities and servers are located outside your country of residence and could include storage of your Personal Information on servers in the United States or in other countries.

            We’ll ensure that reasonable steps are taken to prevent third parties outside your country of residence using your Personal Information in any way that’s not set out in this Privacy Notice. We’ll also make sure we adequately protect the confidentiality and privacy of your Personal Information.

            YOUR RIGHTS & OPTIONS

            Access and Control of Your Personal Information

            You may request updates, corrections, or deletions of Personal Information at any time by contacting us at support@aromablaque.com.  Whenever you have given us your consent to use your Personal Information, you have the right to change your mind at any time and withdraw that consent. 

            Access to personal information: you have the right to request what Personal Information we hold about you, subject to our right to identity verification. If you request a copy of your data, we may charge you a fee, except where this is not permissible under applicable law.

            - Correction and Deletion: you have the right to correct or amend your Personal Information if it is inaccurate or needs to be updated. You may also have the right to request the deletion of your personal information, however this may not be always possible due to legal requirements and other obligations. tIf we are asked to delete your data; we may keep some minimal information about you to be able to demonstrate that we have fulfilled our obligations.
            - Filing a Complaint:You may file a complaint by contacting us at support@aromablaque.com. If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with a data protection authority.
            - Marketing Preferences: We may send you marketing communications about our services, via different channels such as email, phone, SMS, postal mailings, and third-party social networks, in accordance with relevant marketing laws. When required by applicable law, we will obtain your consent before starting these activities.

              Marketing Communications

              You may opt out of receiving marketing communications from us by following the instructions in those communications or by emailing us at support@aromablaque.com. In such cases, we will retain minimum Personal Information to note that you opted out in order to avoid contacting you again.  Please note that even if you opt out from receiving marketing communications, we may still send you administrative communications, such as technical updates for our Services, order confirmations, notifications about your account activities, and other important notices.

              DO NOT TRACK

              Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser. 

              CHANGES TO THIS POLICY

              We reserve the right, at our sole discretion, to change, modify, add, or remove portions from this Privacy Policy at any time. Any changes will be posted on this webpage and apply immediately. It is your responsibility to review this Privacy Policy each time you provide us with your Personal Information as the Privacy Policy may have changed since the last time you used our Site. 

              CONTACT US

              If you have questions about this Privacy Policy, contact us at support@aromablaque.com.